RETURNS

Shoes New York.com is happy to accept returns or exchanges on unworn merchandise within 14 days of purchase date. The purchase date is indicated on the receipt included in every order we ship. Without exception, merchandise must be return in the original packaging. All refund and exchanges are fulfilled once we are in receipt of original merchandise.

A refund will be issued to your credit card for the value of the merchandise and any sales tax you may have been charged (New York State residents only). Please note that we cannot refund any shipping charges.

Your new style or size choice will be shipped the next business day after receipt of original merchandise. If the requested item is out of stock, we will notify you by email of its expected ship date. If you do not wish to wait, we will be happy to issue you a refund.  Without exception, returns must be sent UPS, Federal Express, Express Mail or Priority Mail. All returns must be insured for full value.

Send all returns to:
Shoesnewyork.com
P.O.BOX 1184
New York, NY 10156

Questions? Send an email to sales@shoesnewyork.com and we'll respond to you within 48 hours or call 888-275-5697.

SECURITY

Shoes New York.Com would like to take a moment to overcome our fears about online shopping. Together with the electronic commerce community, we have taken every measure to ensure that shopping online is as safe as ordering from a catalogue or making a purchase from a store.

Shoes New York.com scrambles your credit card number as it travels through cyberspace using secure socket layer technology or SSL.  SSL allows our servers to automatically establish a secure connection with your web browser. When you enter your credit card number into the secured order form, it is scrambled, transmitted across the Internet, and then decoded when it gets to us.  SSL was developed by visa, Mastercard and other major electronic commerce players to safeguard the online shopping consumer. In the rare instance that credit card information is pirated, federal laws dictates that you, the consumer, is only liable for the first $50.

For those who are still not ready to take the online transaction plunge, Shoes New York is happy to accept phone or fax orders in our online customer service info guide.  If you have further questions, please email our customer service department and we will respond within 48 hours.